After spending several months and millions of pounds on technology that experts had repeatedly warned would not work, the UK Government was forced to abandon its centralised Covid-19 contact tracing app. A stream of IT failures in recent years has earned the Government a chequered reputation when it comes overpromising and underdelivering where digital transformation is concerned. The story of the tracing app follows a familiar narrative: an ambitious project marked with delays, overspending, and...
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