Cisco has fixed a critical remote code-execution flaw in its popular customer interaction management solution. Cisco has hurried out a fix out for a critical remote code-execution flaw in its customer interaction management solution, Cisco Unified Contact Center Express (CCX). Cisco’s Unified CCX software is touted as a “contact center in a box” that allows companies to deploy customer-care applications. The flaw (CVE-2020-3280), which has a CVSS score of 9.8 out of 10, stems from the Java Remote Management Interface of the product. “The vulnerability is due to insecure deserialization of user-supplied content by the affected software,” according to Cisco, in a Wednesday security alert. “An attacker could exploit this vulnerability by sending a malicious serialized Java object to a specific listener on an affected system. A successful exploit could allow the attacker to execute arbitrary code as the root user on an affected device.