On Thursday the New South Wales government’s COVID-19 QR check-in app, Service NSW, was down for two hours after an outage. This left NSW residents unable to check in to local businesses using the app. The app is mandatory for businesses offering hospitality services. If they do not use the Service NSW app then they can run the risk of facing an AU$5,000 fine and closure of their business for a week. If the venue still does not use the app after this, then they can face closure for a month.
The Department of Customer Service for NSW said, “This afternoon Service NSW App experienced an unexpected outage preventing some customers from checking in with the COVID Safe Check-in tool. The outage lasted for 2 hours and is now resolved”