Reportedly, a number of health and care systems delivered by business software and services provider Advanced are currently experiencing major outages.
Advanced has 26 NHS clients, according to Digital Health Intelligence. The company supply services to thousands of healthcare professionals. The company’s Adastra software works with 85% of NHS 111 services.
The following systems are currently experiencing major outages: Adastra, Carenotes, Caresys, Crosscare, Staffplan.
All outages are being treated as ‘critical incidents’ and with the ‘highest priority’ whilst under investigation.
On a status web page, the company says it has “identified an issue on infrastructure hosting products used by our health and care customers”.
“Advanced has initiated a Priority 1 Incident and deployed a highly experienced Priority Incident Team. Whilst the investigation is carried out Advanced has isolated all services and taken them offline to mitigate the risk of further impact. This means that customers will not be able to access their system and should revert to contingency measures.”
“Early intervention from our Incident Response Team has contained this issue to a small number of servers within our vast infrastructure limiting the impact.”