KnowBe4, the human risk management platform, today announced it has been awarded ‘2026 Global Customer Value Leadership’ in the email security industry as part of Frost & Sullivan’s Best Practices recognition. Best Practices awards companies for their superior leadership and innovation.
Frost & Sullivan recognised KnowBe4 for:
- Its continued protection of the human element of email security while also addressing the evolving threat landscape, characterised by AI-generated phishing campaigns, impersonation attacks, and compromised legitimate accounts.
- Tightly integrating technical protection with behavioural risk management into a single platform that continuously correlates user activity, threat intelligence and policy enforcement. This unified approach enables customers to identify threats more effectively and respond faster, while reinforcing secure user behaviour through contextual guidance and personalised training.
- Its advanced AI-driven capabilities, which deliver strong price–performance value by reducing false positives while maintaining high detection accuracy. Organisations benefit from reliable protection against phishing and social engineering attacks without overwhelming users or security teams with excessive alerts.
- Use of contextual prompts and behavioural nudges to influence user decisions during risky interactions. This approach improves long-term security outcomes by transforming every detection event into an opportunity for user education. Over time, organisations see measurable improvements in their Risk Score.
- Seamless integration with existing security ecosystems, such as Microsoft 365. By aligning closely with existing productivity platforms, KnowBe4 minimises deployment complexity and accelerates time to value for customers.
In addition, Frost & Sullivan acknowledged KnowBe4’s simplified procurement and platform consolidation, its strong customer support, its expanding global adoption, and its continuous innovation and future growth potential.
“This recognition highlights our commitment to delivering genuine, measurable value for our customers by combining technical sophistication with behavioural insight,” said Greg Kras, chief product officer at KnowBe4. “By embedding innovation at the heart of our strategy, we’re redefining digital workforce security – harnessing the power of AI to help organisations effectively defend against the modern threat landscape and reduce unnecessary operational complexity.”
Best Practices criteria for world-class performance
Frost & Sullivan applies a rigorous analytical process to evaluate multiple organisations for each recognition category before determining the final recognition recipient. The process involves a detailed evaluation of best practices criteria across two dimensions (business impact and customer impact) for each nominated company. KnowBe4 excels in many of the criteria in the Email Security space.
“KnowBe4 continues to invest in innovation to address emerging cybersecurity challenges. Future platform enhancements focus on expanding protection beyond email into collaboration platforms and messaging environments where phishing and impersonation attacks increasingly originate.” – Claudio Stahnke, Senior Industry Analyst, Frost & Sullivan
Find more information about KnowBe4’s cloud email security here.
