The boss of RBS has admitted the bank “has to do better” amid a day of disruption for many customers following a computer failure.
An estimated 750,000 RBS, NatWest and Ulster Bank customers were unable to use their credit and debit cards for three hours on Monday.
Customers continued to report problems on Tuesday, with some saying funds had vanished from their accounts.
The RBS group said that it would compensate those left out of pocket. This included any fees incurred as a result of the computer failure.