When Metro Bank opened its doors five years ago, it was reportedly the first new high street bank to launch in the UK for over 150 years. It may have joined an old club, but now its customers are at risk of falling for the modern threat of online fraud.
The genuine Twitter accounts of Metro Bank are @Metro_Bank and – for customer service –@MetroBank_Help.
However, if you need help from Metro Bank be very careful not to trust another Twitter account that some ne’er-do-well has created, calling itself @AskMetroBank.
What’s happening is this:
A customer of Metro Bank tweets about a problem they are having with the bank. For instance, here’s a customer grumbling that Metro Bank’s iPhone app could be better.
However, there’s nothing to stop anyone else seeing the public tweet, and choosing to barge in on the conversation, pretending to be the genuine company – and potentially tricking unsuspecting customers into handing over information or visiting a malicious webpage.
And that’s precisely what the fraudsters behind the bogus @AskMetroBank account appear to be doing – asking customers to “verify” their accounts.
