The website of major Australian retailer Myer was brought down for over a week during the post-Christmas sales due to a “communication breakdown”.
“An IBM team of local and global experts worked around the clock with Myer to resolve the issue with its online store. The technical issue was caused by a communication breakdown between internet servers and a software application,” an IBM spokesperson told ZDNet on Monday.
“IBM and Myer will work together to conduct a thorough review to ensure this issue does not reoccur. IBM is committed to supporting Myer to continue to provide high-quality service to its customers.”